emotional intelligence metric measuring Resilience, Empathy, Anticipation and Recognition, IntuitiveStay captures honest guest feedback, recovers direct booking revenue lost to OTA commission, recognises staff by name and gives owners a clear picture of both guest and team health in one dashboard.

DIRECT BOOKING WIN-BACK

When a happy returning guest submits feedback and opts in, they receive a personalised email from your property inviting them to book direct next time. No OTA. No commission cut. Every recovered booking goes straight back to you. Available on Host plan and above.

GUEST FEEDBACK

Guests scan a QR code to privately rate their experience. Low scores trigger an instant red alert. Strong scores nudge guests toward public reviews automatically. No app. Under 60 seconds.

SPEAKEASY - ANONYMOUS STAFF SURVEYS

Monthly anonymous surveys measure how your team really feels across six areas: pressure, recognition, psychological safety, wellbeing, culture and growth. Composite scores appear only once five or more responses are submitted. Flight risk detection flags declining areas at team level before anyone hands in their notice.

OWNER DASHBOARD

Real-time GCS scores, AI Daily Summary, Guest Voice Cloud, Pillar Trends, City Leaderboard and Red Alert Analytics. Compare private GCS against public Google or TripAdvisor ratings to catch reputation gaps early.

SERVICE SIGNATURE

The world's first verified emotional intelligence credential for hospitality staff. Built from real guest nominations. Bronze, Silver, Gold, Platinum. Belongs to the staff member permanently.