Company Performance Metrics
Laura Livers: CRO- Cathy Smith: CFO
Intouch Insight is a customer experience (CX) solutions provider that empowers multi-location businesses to achieve operational excellence through mystery shopping (IntouchShop®), operational audits (IntouchAudit®), and proprietary tools including digital checklists and inspection software (IntouchCheck®), surveys (Intouch Survey®), and a CX
platform (IntouchCX™). Intouch Insight is a 2025 Elite Member of the Mystery Shopping Providers Association (MSPA) and has been honored as one of the MSPA Americas Shoppers' Choice Winners for 2025. Trusted by over 300 of the most loved brands in QSR, fast casual, retail, grocery, petro-convenience, and hospitality, Intouch Insight helps organizations exceed customer expectations, enhance brand reputation, and drive measurable results. Chosen by Industry Leaders: 6 of the top 10 Petro-Convenience Chains 1 of top 2 Beverage Manufacturers 4 of the top 10 and 19 of the top 50 QSR Chains 1 of the top 3 Global Technology Companies
What Intouch Insight Offers: Intouch Insight offers a complete portfolio of customer experience management (CEM) products and services that help global brands delight their customers, strengthen brand reputation, and improve financial performance. IntouchShop® Full-service, tailored mystery shopping programs that evaluate brand standards, service quality, compliance, and operations from the customers’ lens. These results are transformed into insights that ensure brand consistency and service excellence across every location. IntouchCheck® Digital checklist and inspection software to streamline operational processes for multi-location operators. It offers real-time tracking of tasks, brand standards, and compliance. Whether you run 5 locations or 500, IntouchCheck® helps standardize processes, stay compliant, and keep teams connected. IntouchSurvey® An easy-to-use survey tool that helps businesses collect and analyze customer feedback in real time. With multi-channel reach, AI-powered insights, and customizable templates, it turns responses into insights that transform experiences. IntouchCX™ Platform Our platform aggregates feedback from surveys, mystery shopping, and audits into one interface, giving businesses a 360 view of their customer experience. It helps monitor performance, identify trends, and implement data-driven strategies to boost satisfaction and efficiency. IntouchAudit® Third-party operational audits that uncover gaps in SOPs, brand standards, inventory, and safety, giving leaders clarity to improve consistency & ROI.
