Company Performance Metrics
John Huehn: Co-Founder, President & CEOPast Role: Rogers Communications, Vice President of Client Management
In the Chat is a ground-breaking social media sales and customer service company. Our purpose is to transform the way organizations do business by delivering the social generation of sales, customer service and profitability.
We’re in the business of directly connecting consumers and companies as quickly and easily as possible. By helping our
clients improve their online customer service, we can help them develop happier and more loyal customers and drive profitability through social media.
We’ve developed a suite of social media solutions that are fast, easy, and effective – from set-up to selling – and help our clients improve their customer service and loyalty through social media. Our search, text mining, analytics, servicing platforms and professional services help our clients to identify key issues and trends in social media that impact their brands and to connect with social media users who are looking for help or advice for their products and services.
We’re privately funded and backed by a leadership team with more than 100 years of combined experience in customer service operations, strategy, and technology. We’re located in Waterloo, Ontario - Canada’s booming technology hub - and we continue to build an outstanding team of committed service professionals.
We’re really glad you’re here. The move to service in social media offers a huge opportunity to build competitive advantage and grow bottom-line results. We want to make it the best move for you. Drop us a line anytime to let us know how we can help.
