Company Performance Metrics
Snehal Patel: Principal
Interactcrm has been in the forefront of Customer Experience Management since inception. With a presence in USA, EMEA and APAC, customers include large and small companies all over the globe. Some sample verticals serviced are Retail, Banking, Insurance, Education and Utilities. Customers include ING Bank, Essent/RWE, ADP, GoAir, Aegis BPO,
Career Education Corp and many more.
Our products address the following types of critical customer service related business challenges
• Omni Channel customer communication handling
• Integrated agent desktop to provide the agent with ease of use
• Customer context pop to provide the agent with a 360 degree view of the customer
• Consistent customer experience management over multiple communication modes like voice, email , web, mobile texting and social media
• Proactive customer callback management across multiple media channels
• Effective and real time agent performance as well as customer satisfaction metrics
• Non intrusive notification and proactive outbound communication
