Company Performance Metrics
At the very beginning of the journey that led to Intelligo Denmark, the founder, Julian F. Christmas, spoke with a handful people in the restaurant and e-commerce segment.
One of whom was Fie. She owns a small e-commerce business that sells unique and high-quality baby equipment. Julian presented his idea to Fie one late Wednesday afternoon and
asked for her feedback. Initially, she didn't quite get the idea of continuous customer feedback and user-generated content as a central part of her business.
Fie had several good reviews on sites like Facebook and Trustpilot, but one bad review had almost forced her to close her business.
The one review, as she described in her own words, had made her sad for 3 days. All the energy, love and passion had disappeared from her business with the click of one button.
Julian founded Intelligo Denmark so that this would never happen to Fie again.
With Intelligo Fie can ask customers for their honest feedback. Hereby picking up on below-average customer experiences and acting pro-actively to improve them. Furthermore, she can let the customers sell her gods, using photos and videoes submitted by the customers in her marketing efforts.
Intelligo arranges and filters through every customer's review and sorts them by satisfaction score. A review left with poor satisfaction ranking will trigger an alarm, hence making it easy for business owners, like Fie, to react.
Another great thing about the Intelligo system is that it will allow you to show your team and the entire world, the praise 99% of all customers want to give to you.
