Company Performance Metrics
Jeb Hurley: Co-Founder and CEO
Inspiration Engine connects businesses with the emotions of the people that matter. Our e.mote(r) on-demand software is a new approach to measuring customer engagement through emotion and facial expression psychology.
Businesses invest billions in advertising, social media marketing, communications, and services -- all with the intention of
engaging people and monetizing that engagement.
Current social monitoring, customer feedback management, and customer loyalty metrics do not address the single most important predictor of customer satisfaction and action: people's emotions. Without measuring emotional engagement, it is not possible to fully gauge the effectiveness of investments in social media presence, brand advertising and social commerce, as well as services and marketing communications.
Today, there is no simple, fast, and effective way to monitor and measure customers' emotional engagement.
Inspiration Engine's e.mote software-as-a-service platform allows organizations to survey, monitor, and measure customer engagement at key points across the enterprise; it then aggregates and presents that data through interactive, real-time dashboards.
e.mote is simply THE way to listen to your customers.
