Company Performance Metrics
- Joel Carben: Co-Founder & CEO
Spencer Fornaciari: Co-Founder & CTOPast Role: Dial, Co-Founder / Chief Technical Officer
IdealSeat is an Experience Recommendation Engine that helps teams and ticketing companies increase conversion rates and ticket values – while getting a 10X – or more – return on investment. Powered by our Fan IntelligenceTM platform, IdealSeat uses artificial intelligence and machine learning to provide data-driven recommendations. Our proprietary
algorithm analyzes 450 million data points in real-time, minimizing decision fatigue and reducing negative experiences.
By partnering with the Jacksonville Jaguars, Seattle Storm, Arizona State University, StubHub and others we:
- Increased conversion rates by as high as 96% - Increased ticketing values by 30% - Increased revenues by 10x - Reduced customer service call time - Increased employee satisfaction - Created better business decisions - Driven customer loyalty and lifetime customer value.
Our B2B Fan IntelligenceTM platform is simple to install, easy to use, and provides actionable data - resulting in streamlined operations, maximized revenues, and an enhanced overall customer experience.

