Company Performance Metrics
- Cossi Achille Arouko: CTO and Co-founderPast Role: OyaPay, CTO and Co-Founder
Oleg Palchyk: Frontend Engineer
Hyphen helps businesses automate conversations spanning from sales, support, and marketing with
their customers, at scale, over their favourite mobile messaging channels.
Hyphen is the only platform that can process open Ended Questions & Closed Ended Questions
You don't have to force your customer to click twenty buttons to process
a simple order
Hyphen operates at two level of customer support automation
Level 4: Semi-autonomous response and resolution with human supervision. The AI will take control, but have humans fast behind ready to monitor it for accuracy.
Level 5: Fully autonomous responses to customers without supervision. The AI takes full risk here, and although humans will have reporting capabilities, they will be at some time lag behind live responses.
