Company Performance Metrics
- Denis Severyuk: CEO
HotelFriend – All-in-One Hotel ERP & PMS for Hospitality Growth, Efficiency, and Payments
Overview HotelFriend is a cloud-native hospitality platform (Hotel SaaS, Cruise SaaS, Embedded Payments) that unifies Operations and Commerce in a single system: PMS, Internet Booking Engine (IBE), Channel Manager, Mobile Guest Journey/Kiosk,
Housekeeping, CRM, Invoicing/GoBD-TSE-compliant POS, Analytics, and integrated Payments. Founded in 2017 in Germany, today with 200+ integrations and tiered packages—Quick Start, Select, and Enterprise—for independents to multi-property groups, including a strong river-cruise segment.
Unique Value Propositions * One system, not a tool mix: ERP approach (Operations + Commerce + Payments) reduces complexity, errors, and total cost.
* More direct revenue: Native IBE/Portal; centrally manage rates, campaigns, and upselling—lower OTA dependency.
* End-to-end automation: Real-time housekeeping, tasks/workflows, digital check-in/out, Mobile Guest Journey.
* Fast time-to-value: Pre-configured Quick Start onboarding, seamlessly scalable to Select/Enterprise.
* Broad connectivity: 200+ integrations (CRS, payments, fiscalization, accounting, etc.) without API friction.
* Embedded Payments as a lever: One-click processing, PCI-DSS compliant; boosts conversion and expands ARR.
* Compliance & quality: ISO 9001 (Service), ISO 27001 (Development), GoBD/TSE-compliant POS—secure and auditable.
* Single source, faster support: Everything from one vendor—short paths, quick response, no API glue code.
Key Clients & References (Selection) * German Football Association (DFB): Custom solution delivered in 3 weeks (VIP check-in, workflows).
* Miami House (Hamburg), Enterprise: −20% admin workload, 100% direct bookings via custom IBE, +40% housekeeping efficiency.
* At Six Residences (SE): PMS roll-out and digital guest journey for one of Scandinavia’s leading serviced residences.
* European river-cruise fleets: Market-leading suite for ships—Operations, Commerce, and Payments in one.
Business Model & Go-to-Market
SaaS subscriptions (tiered), add-ons (Payments, integrations), and optional Enterprise custom development. Low entry barrier via 7-day trial; expansion through up-/cross-sell (IBE, Payments, Enterprise modules) and partner-assisted onboarding.
Positioning
In a consolidating hospitality-tech market, HotelFriend stands out as an integrated Revenue & Operations platform—delivering measurable impact on direct revenue, process costs, and guest satisfaction.
