Company Performance Metrics
- Fabio Boucinhas: CEO and Co-FounderPast Role: Natura Cosmeticos, Digital Media Director
- Andrew Gandini Magalhães: Head of Technology
The first fully home based contact center in Latin America, Home Agent transforms the customer service and telemarketing market through home office. We have access to professionals with higher qualification, seniority and engagement, because of the combination between specialists and the best technology available, we are able to offer higher
quality, with better prices, and at the same time generating positive social impact. We are the first positive social impact contact center in the market, we provide job inclusion for stay at home moms, opportunity for people who wouldn't be able to work outside their home, and at the same time we generate positive impact in quality of life. Every day, each of our employee saves 4hs of commute, this means 60 days of life in 1 year. In 2020 alone, Home Agent has returned more than 23,000 days of life for its team, we've saved more than 500,000 of commute trips and avoided the emissions of more than 250ton of Carbon.