Company Performance Metrics
HelpFirst develops artificial intelligence tools and services to help organisations prioritise support for vulnerable clients and service users. The company offers AI consultancy to explore use cases and design solutions for case management, triage and risk prioritisation. It implements AI systems that plug into existing case management and CRM
platforms, reading large volumes of case notes and interaction histories to surface risk factors, categorise vulnerability and visualise caseloads. HelpFirst provides products such as a CRM plugin for utilities, charities and public services, and Trellis for special needs education administration. Its tools are used by organisations with a duty of care, including helplines, advice services and education providers, to streamline documentation and support caseworkers’ decision making. The company also undertakes research projects on the use of large language models in advice and public service contexts.
