parsing engine to accurately understand customer questions and provide immediate answers, push relevant pages, and/or display rich media. Each Virtual Chat Expert is completely customized to fit each businesses' unique needs and campaign goals.

The Hybrid Chat interface is the only live chat solution that seamlessly integrates live operators with Artificial Intelligence in a side-by-side web-based application. Enabling operators to jump in and out of conversations as they see fit greatly increases the number of possible concurrent conversations while dramatically increasing site conversions.