Company Performance Metrics
- Alex Cohen: Co-Founder & CEOPast Role: Carbon Health, Director of Product
Hello Patient is a healthcare AI company whose AI agents handle every patient conversation, inbound and outbound, across voice, text, and web chat.
Agents answer calls, book appointments, run new-patient intake, answer insurance questions, take refill requests, follow up after visits, run recall outreach, convert referrals, and handle billing and
collections, around the clock. When a conversation needs a human, the agent hands off with full context, never gives medical advice, and logs every interaction.
Multi-location medical groups and health systems use Hello Patient's agents to handle more conversations without adding staff. Groups see around 20% more appointments booked, bills paid faster, lapsed patients brought back, fewer repeat calls, and hours back for their teams to focus on the patients in front of them.
Consumer health and virtual care brands, including GLP-1 and subscription wellness, use the agents across the member journey, from first touch to re-engagement, recovering stalled signups, lifting conversion, keeping members engaged, and bringing them back. One brand saw a 140% lift over its prior static re-engagement program.
Founded in 2024 and based in Austin, Texas, Hello Patient integrates with the EHR, practice management, and CRM systems healthcare already runs on, including ModMed, athenahealth, and eClinicalWorks. Hello Patient is HIPAA-compliant, SOC 2 Type 2 certified, and signs a BAA with every client.
