Total Funding
59
Total FundingSeed raised
Growth Score
pts
Heat Score
11 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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Heedbook is an AI-based software company that develops software for business based on artificial intelligence algorithms.
- Dmitry Romanov: CEO
About the Company
First AI-based software for evaluating customer satisfaction in real-time. During customer interactions, Heedbook receives video and audio streams from an employee’s webcam, analyzes the customer’s emotions, the content of the conversation with the employee and offers a complete range of services to measure overall customer satisfaction with the
quality of service. The system also allows to rank employees according to service quality and workload, to analyze which phrases cause positive or negative customer reactions, to control scripts adherence. The usage of service allows to significantly increase the efficiency of service quality management through minimal maintenance costs.
