advanced statistical analysis of Zendesk usage to immediately assess the health of a help desk and identify when there are trends and exceptions that require further review.

Using Data Miner, users can access detailed ticket information for outliers, exceptions, and problem tickets.

With Performance Indicator, it’s a snap to create KPIs and measure performance against service level targets.

Leveraging a near real-time integration into your Zendesk ticket API, users can easily use all theirs standard fields, custom fields and tags as controls and dimensions throughout ispirante. ispirante is dynamic and any changes made in Zendesk automatically appear in your ispirante.