such as environmental health, code enforcement, and customer service, enabling staff to track, route, and process submissions in a unified system. Its platform includes workflow automation, GIS integration, and AI-assisted features for drafting communications, summarizing records, categorizing requests, and answering routine questions with human oversight. GovOwl also provides ADA and WCAG accessibility enhancement services for public-facing portals and digital forms, focusing on screen reader behavior, keyboard navigation, contrast, and form usability. These capabilities aim to help local agencies modernize their digital services while maintaining staff control over decisions and records.