Company Performance Metrics
Tom Nicholson: Head of Support
Martin Brown: General Manager
We build software to help people speak to each other.
Despite living in a connected world, conversations between organisations and customers are becoming more and more difficult to maintain. The number of contact channels is growing, and systems are becoming increasingly disparate.We can help by making sure everyone speaks to the right person,
with the right information, at the right time.
Contact Centre Solution - Our platform sits between your channels and your systems as a layer of glue that brings everything together. Isolated contacts are a thing of the past as, with Gnatta, every interaction with an individual becomes a part of a connected conversation.
Outbound Communications Tool - Reduce inbound contact through intelligent outbound messaging. Gnatta gives you the ability to proactively reach out, based on data from across your systems, and intelligently contact the customer to deliver a positive experience.
Our streamlined, agile solution keeps you ahead of the modern consumer, providing channels such as Telephony, Webchat, Facebook, Twitter, VK, Emails, SMS, Trustpilot and messaging apps.
Enhanced by your internal systems whether that be Salesforce, Oracle, Magento, Stripe, PayPal, Teleopti, PowerBI - these are just some of the hundreds of integrations already available, and our team are standing by to help Gnatta work with your infrastructure. By centralising your processes and relevant information, as well as prioritising contacts, Gnatta reduces both your average handle time and your overall contact volumes. This delivers a more effective communications solution and better experience for the customer.
