Company Performance Metrics
At Giantnerd, we are dedicated to serving our customers. Our Promise to you is:
World Class Customer Service - Quality Products We Stand Behind - Best Prices Anywhere
We have created many programs to reflect our values and mission as a retailer. Here are some of the programs we offer:
Risk Free 7 Day Test Ride on all bikes
- It is a big
decision to buy a bike, and we want you to know we have you covered. After you receive the bike, you have 7 days to try it out and see what you think. If you are not 100% satisfied, we will send you a return shipping label and give you a full refund, it's that easy. For full details, click here http://giantnerd.com/pages/7-day-risk-free-test-ride
Free Shipping On All Orders Over $50
- Many online bike retailers claim to offer free shipping, until you get to checkout and find a bike is an "oversized" item. At Giantnerd, there are no tricks or gimmicks, all orders over $50 and all bikes ship for free in the Continental US.
Ready to Ride Bikes
- Our Barnetts certified mechanics build up the bikes in our warehouse and ship them to you Ready to Ride. All you need to do is put the front wheel and handlebars on and you are hitting the trails in about 10 minutes. We guarantee the build, and if it is not perfect upon arrival, we will pay to make it perfect.
Price Match Plus 5%
- We have the best prices anywhere. If you find a lower price, send us the link, and we will not only match the price, but we will also beat it by 5%. That is a guarantee you can take to the bank.
