Overview

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Acquisitions
5 Acquisitions
Total Equity Funding
$95.05M in 6 Rounds from 3 Investors
Headquarters:
San Francisco, CA
Description:
Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks and mobile apps.
Founders:
Categories:
Software, Information Technology, Customer Service
Website:
http://www.freshdesk.com/
Social:

Company Details

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Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 30,000 customers across the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and QuizUp. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels. The company is headquartered in San Francisco, California and has a development center in Chennai, India.

Funding Rounds (6) - $95.05M

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DateAmount / RoundValuationLead InvestorInvestors
Apr, 2015$50M / Series E3
Jun, 2014$31M / Series D3
Nov, 2013$7M / Series C1
Apr, 2012$5M / Series B2
Mar, 2012$1.05M / Seed0
Nov, 2011$1M / Venture1

Acquisitions (5)

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DateAcquiredAmount
Apr 13, 2016Unknown
Feb 22, 2016Unknown
Dec 16, 2015Unknown
Oct 1, 2015Unknown
Aug 18, 2015Unknown

Current Team (21)

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Board Members and Advisors (1)

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Products (1)

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  • A cloud-based IT service desk and IT service management solution that’s easy to set up and use, to simplify work across doma

Competitors (13)

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  • Brand Embassy is social customer service software designed to deliver human connections at scale.
  • Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
  • HappyFox is a developer of customer support and ticket management software.
  • Our team of customer service and technology experts is setting out to build the next generation of customer service software.
  • Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
  • Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.
  • Kayako is a developer and vendor of proprietary help desk and customer support software.
  • Premium Support Billing Platform and Marketplace

Offices/Locations (1)

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  • Headquarters

    311 California St

    San Francisco, CA 94104

    USA

Images (3)

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