Overview

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Status
Subsidiary of Freshworks
Total Equity Funding
$149M in 6 Rounds from 4 Investors
Headquarters:
San Bruno, California
Description:
Freshdesk enables companies to provide multichannel support via phone, email, chat, website, social networks, and mobile apps.
Founders:
Categories:
Software, Information Technology, Customer Service
Website:
http://www.freshdesk.com/
Social:

Company Details

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Freshdesk makes customer happiness refreshingly easy. Launched in 2010, Freshdesk has over 100,000 customers across the world, including 3M, Honda, Hugo Boss, University of Pennsylvania, The Atlantic, and QuizUp. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk’s cloud-based customer support software enables companies of all sizes to support customers through email, phone calls, websites, forums and social media channels. The company is headquartered in San Francisco, California and has a development center in Chennai, India.

Funding Rounds (6) - $149M

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DateAmount / RoundValuationLead InvestorInvestors
Nov, 2016$55M / Series F2
Apr, 2015$50M / Series E3
Jun, 2014$31M / Series D3
Nov, 2013$7M / Series C1
Apr, 2012$5M / Series B2
Dec, 2011$1M / Series A1

Acquisitions (7)

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DateAcquiredAmount
Jan 4, 2017Unknown
Oct 18, 2016Unknown
Apr 13, 2016Unknown
Feb 22, 2016Unknown
Dec 16, 2015Unknown
Oct 1, 2015Unknown
Aug 18, 2015Unknown

Current Team (21)

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Board Members and Advisors (1)

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Products (4)

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  • A cloud-based customer support software that lets you support customers across multiple channels
  • Integrated Email and Phone, User behavior tracking, Lead scoring and more, in one hassle-free CRM package.
  • Freshservice is cloud-based it service desk and it service management solution that’s easy to set up and use, to simplify work across doma.
  • In-app chat, proactive engagement, and FAQs for your apps

Competitors (13)

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  • Brand Embassy is social customer service software designed to deliver human connections at scale.
  • Desk.com is an online customer service software and support ticket help desk application for small business and fast-growing companies.
  • HappyFox is a developer of customer support and ticket management software.
  • Our team of customer service and technology experts is setting out to build the next generation of customer service software.
  • Help Scout offers a help desk invisible to customers, that helps companies deliver outstanding customer support.
  • Helpshift is a mobile customer service platform for businesses to integrate mobile applications and communicate with customers.
  • Grow your business with Kayako, the unified customer service platform.
  • Premium Support Billing Platform and Marketplace

Offices/Locations (2)

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  • Freshdesk

    1250 Bayhill Drive, Suite 315

    San Bruno, California

    United States

  • Headquarters

    311 California St

    San Francisco, CA 94104

    USA

Upcoming Event Appearances (2)

Gartner Symposium/ITxpo Goa 2017

November 13, 2017 - November 16, 2017

Grand Hyatt Goa , Goa University Bambolim North Goa, Goa, Goa, India

The World's Most Important Gathering of CIOs and Senior IT Executives.

Past Event Appearances (8)

Images (3)

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