return is initiated, FloorFound arranges for the item to be picked up from the customer and delivered to a nearby warehouse where it is inspected, labeled, and properly stored. Through FloorFound's platform, the item is then remerchandised and listed for resale on the retailer's digital storefront, where cost-savvy and environmentally conscious consumers can purchase it.

In 2020, Chris Richter and Ryan Matthews headquartered the company in Austin, Texas.