Company Performance Metrics
Flexpoint provides multilingual customer service and operational support for small and medium-sized enterprises in sectors such as SaaS, e-commerce, and services. The company focuses on daily administration and communication tasks, including email and chat handling, calendar scheduling, data entry, CRM updates, and executive assistance. Flexpoint
also manages e-commerce order processing, returns, logistics coordination, and SaaS onboarding and user support. Its teams handle inbound customer contact via phone, email, chat, and WhatsApp in Dutch, German, and English, covering call handling, order updates, FAQ responses, and escalation management. The company offers structured trial, part-time, and full-time subscription packages that bundle hours for multilingual support within agreed time windows. Flexpoint integrates into clients’ existing tools and workflows and delivers its services fully remotely under GDPR-compliant processes.
