Cobrowsing is like screensharing, but it’s limited to the browser and it's lightning fast. With our cobrowsing, a customer representative can connect up to a customer’s browser instantly and show them around the site by highlighting different elements of the page. They can also click links or fill out forms for the customer - all with no downloads or installations for the customer or the rep.
While most screensharing software allows a rep to see a customer's entire computer, Firefly only shows what's on the customer's web page itself - not other open tabs, and not other open applications - making it much more secure than a traditional solution.
|Jun 9, 2014||TechCrunch - Pegasystems Acquires Co-Browsing Tool Firefly, The First Investment By First Round’s Dorm Room Fund|
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