call centers.

EM&AI Virtual QC or Virtual Qualification Controller is an automated agent evaluation and call analysis solution based on machine learning technologies like STT, NLP.

EM&AI Reals (RTM) is software that focuses on real-time call analysis, comparing the content transmitted by the agent with the content that the business is aiming. With Reals, managers can receive warnings about calls with bad attitudes, violate banned keywords and directly participate in intervening calls, reminding agents to help improve customer experience as soon as possible when call is in progress.

Label box is a tool used to label and record data for training and quality improvement of STT and TTS models.

Voice Identifier is an API to identify speakers through speech anthropometric technology developed by EM&AI, software that solves the problem of speaker recognition accuracy with multi-regional, multi-language dialects.

Speech To Text engine: Provide API for software & application developers, using the Speech to text AI model developed by EM&AI.

Text To Speech engine: Provide API for software & application developers, using the Text to speech AI model developed by EM&AI.

2017

● Establishment of the company.

● Awarded the third prize at the Vietnamese Talent competition.

2019

● Received $100,000 Google Cloud Credit for outstanding startups.

2020

● Runner-up at Techfest Vietnam, the largest innovation competition.

● Recognized with an Innovative Fintech solution award by OCB Bank.

● Sao Khue Award in the digital transformation solution category.

● Awarded $45,000 AWS Outstanding Startup Credits.

● First prize in the Ai Accelerator Challenge.

● Honored as a typical startup by the Department of Science and Technology.

2021

● Selected as one of the Top 5 AI Startups in Vietnam & Thailand by the AI For Good program of the United Nations.

● Among the few Vietnamese enterprises in the top 100 selected in the Highway to Unicorn Global program by Microsoft.

2022 - present

● Expanded to become a Top 20 Global AI Disruptor through the North Star initiative.

● Ranked Top 18 at the Korea-Asean AI Youth Festa.

● Anticipated release of Vecom Prime Solution 2023.

EM AND AI is a pioneer company in intensive research of Vietnamese Natural Language Processing technology and Artificial Intelligence. OUR MISSION

ENHANCE CUSTOMER EXPERIENCE: The mission of EM&AI is to establish a sustainable relationship between customers and businesses with a comprehensive AI & NLP artificial intelligence solution aiming to Enhance the Vietnamese customer experience.

WHY CHOOSE US?

INNOVATIVE SOLUTION: Complete AI technology, ready for businesses to create breakthrough and sustainable growth. HYBRID APPROACH: Research & deeply apply language learning & machine learning technology, providing flexibility and interactive experience like a real person. WORLD-CLASS PARTNERS: The industry-leading network of domestic and foreign partners brings solution integration & deployment capabilities quickly. ENTERPRISE PLATFORMS: Respond in-depth to the stringent and specific needs of large enterprises.

OUR VALUES: 90% CUSTOMER SATISFACTION 50% REVENUE GROWTH 40% COST SAVINGS

TRUSTED BY Amazon web services, Microsoft, Genesys, CMC, Sunlaw, GIC, Panasonic, EVNCPC And 100+ Businesses

DRIVE YOUR BUSINESS SUCCESS WITH EM & AI SOLUTION!