Company Performance Metrics
Matt Trimarchi: Co-Founder
Chris Duell: CEO & Co-FounderPast Role: Dixa, Director of Engineering - Knowledge Platform
Elevio helps solve websites biggest problems: education and communication
They do this by providing site owners with tools to encourage and nurture a self service approach to customer support. Focussing on providing contextual support to end users, elevio is able to provide the right help, at the right time, letting users become more engaged
with products without adding to support load.
Sites that use elevio enjoy measured improvements such as::
* increase in pages/session
* increase in time on site
* decrease in bounce rates
* increase in return users
Customers are less patient, have higher expectations, and are better educated than ever before.
Given this increased demand on digital platforms, the risk of failure has never been greater.
Superior support is therefore more critical than ever.
