Company Performance Metrics
Eric Dos Santos: Co-Founder / International VP of Sales- Julien Rio: Head of MarketingPast Role: myfairtool, Founder & CEO
RingCentral Engage Digital enables companies to manage all their digital customer care channels within a single platform. As a result, agents can manage multiple channels through a unique interface, increasing their response speed, streamlining resources allocation and leveling the flow during peak periods, ultimately impacting customer
satisfaction.
Over 13.5 millions messages coming from various sources (email, chat, messaging, social media, etc.) are categorized, prioritized and dispatched to customer care agents using RingCentral Engage Digital each month and more than 760 thousand problems are solved.
Companies using RingCentral Engage Digital not only improve their internal processes but are also available exactly where their clients expect them to be.
RingCentral Engage Digital is based on a SaaS model and benefits from international exposure working with over 100 major players across 4 continents (Europe, Americas, Asia & Africa) in the Telecom, Banking, Insurance, Utilities and Entertainment industries (Orange, Ooredoo, Deutsche Bahn, Banglalink, Proximus, SFR and many more).
