Company Performance Metrics
The Problem
Getting a surgical instrument tray ready takes 12 messages, 8 people, 6 apps, and 3 days. Sales reps waste 70% of their time on admin and other non-sales tasks. Operations teams manually structure data from texts and emails. 21% of surgeries get cancelled. 30% are scheduled with less than 48 hours notice.
The medical device industry
runs on chaos.
The Solution
Deviceflow built an AI Operations Co-Pilot that automates medical device customer service and inventory operations.
Sales reps text: "I need a posterior cervical set shipped to Brian for surgery next Tuesday."
Deviceflow handles everything else.
Four core components:
AI Agents: Natural language processing via text, email & calls Workflow Engine: Automated inventory, billing, scheduling, audit Systems Integration: NetSuite, ImplantBase, QuickBooks Team Hub: Unified communications for all stakeholders
Currently tracking 150,000+ devices across 150+ locations
