Company Performance Metrics
- Pallavi Kuppa-Apte: CEO, Co-Founder
Decisionly delivers an AI-powered SaaS platform that automates the end-to-end dispute lifecycle for payment card issuers. The platform handles intake of cardholder claims, applies issuer-specific rules, and orchestrates investigation workflows across internal teams and external networks. Decisionly ingests transaction data, evidence, and chargeback
rules to classify cases, surface required documentation, and generate dispute submissions programmatically. Integrated analytics and dashboards track dispute volumes, outcomes, and operational metrics to inform portfolio and risk decisions. APIs and no-code tools connect with core banking systems, CRMs, and case management tools to reduce manual work and rekeying. By systematizing compliance with card network regulations and timelines, Decisionly helps issuers manage operational risk while scaling dispute operations.