delivery. Retailers add WhatsApp, Messenger and Instagram icons to their website and order emails where customers can then choose to interact with them through those channels. HelloDone's AI connects the online retailer with social messaging channels and global carriers automating notifications about orders, deliveries and returns as well as enabling customers to change delivery timings and location, all inside the retailers messaging channels. Circa 85% of all questions and requests are absorbed and answered by HelloDone's AI with complex queries handed over, in live, to customer services to be solved.