Company Performance Metrics
- Jake Scully: Advisory Board Member and Senior Consultant
- Nick Jiwa: Founder & President
CustomerServ® was founded in 2006 by outsourcing leaders who created a better way to find, select and retain your best performing contact center and BPO vendor partner(s).
With over 60% of outsourcing contracts not renewed in the industry today, CustomerServ® is a more predictable way to secure the right outsourcing relationships that last. Here’s
how:
CustomerServ® is constantly analyzing the marketplace and they’ve already vetted hundreds of outsourcers they’ll provide an accurate view of the industry, helping you discover the best vendor(s) that you might not have heard of or considered without us they’re completely service-fee free so there’s never a cost to engage us and no risk or obligation
CustomerServ®’s secret sauce is their knowledge base, inside track on elite vendors, proprietary due diligence and matching process A CustomerServ® recommended vendor is selected 94% of the time and retained for 5+ years over 90% of the time — that’s how they measure success CustomerServ®’s breakthrough process is responsible for over $1.1 billion in outsourcing relationships worldwide
