Company Performance Metrics
Custody bank aims to be the partner to meet the diverse needs of customers, establishes a system aimed at improving customer satisfaction, and will work on various CS improvement measures. They have set up a customer service center for investment trust businesses and money businesses. To respond promptly and accurately to customer requests and
inquiries. They provide a membership service that delivers various data related to customers' trust assets and information useful to customers via the internet. In the event of a disaster or failure that has a significant impact on business operations, they will minimize damage through prompt initial response, and strive to continue and restore operations quickly and smoothly. Since normal times, they have prepared a business continuity plan under the business continuity management council chaired by the president, and they are responding to new issues by conducting regular disaster countermeasure training.