Company Performance Metrics
Criterion is an international company that supplies catalysts, process technologies and catalyst services for a wide range of refining applications. They have more than 50 years experience developing, manufacturing, testing, marketing and servicing catalysts that are used in every type of hydroprocessing operation.
Criterion offers a variety of
process technologies that can be packaged with their catalysts to create a complete, optimized solution for any hydroprocessing problem or supplied independently. Criterion is a wholly owned subsidiary of CRI/Criterion Inc., which is a part of Shell Group and a major supplier of refining and petrochemical catalysts, processes and know-how. Criterion operates globally but acts locally. Having multiple research & development, manufacturing and technical services facilities spread around the world gives us better insights into local trends and into an individual customer’s situation and provides the means to respond rapidly to each customer’s current and future needs.
Criterion Catalysts & Technologies is committed to providing high value-added products and catalyst related technical services that meet or exceed their customers’ requirements. Through contribution from all employees, we will continually improve the effectiveness of our Quality Management System.
Criterion people are dedicated to delivering the highest quality products and services. Each department in Criterion has established key performance indicators that are regularly monitored and used to improve our product quality, new product introductions, communications, documentation, logistics and technical support. They have used the ISO 9000 system since 1990 to develop consistent business processes and procedures and to continuously improve our performance. Their key business operations has been certified to meet the ISO 9002 standard since 1992 and ISO 9001 since 1994. They regularly seek their customers’ feedback to ensure we are improving the areas that are important to them.
Criterion is the world’s largest supplier of hydroprocessing catalysts, which includes catalysts for hydrotreating, hydrocracking, hydrogenation and isomerisation. They work with refiners in virtually every part of the world. Their goal is to help each customer realize greater value from his hydroprocessing assets by providing superior catalysts and customized technical advice. To accomplish this goal, they set their sights on building lasting relationships and a teamwork environment with each customer.
