Overview

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Total Equity Funding
$23.96M in 6 Rounds from 6 Investors
Most Recent Funding
$11M Series A on October 19, 2015
Headquarters:
New York, NY
Description:
Conversocial is a cloud solution that helps businesses to efficiently and securely manage customer service on social media at a large scale.
Founders:
,
Categories:
Social Media, Social Media Management, Apps, Software, Customer Service
Website:
http://www.conversocial.com
Social:

Company Details

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Conversocial is a leading provider of cloud-based social customer service solutions. Our enterprise-class platform helps global brands revolutionize customer experience, enhance agent productivity and improve operational efficiency by managing the flow of customer service inquiries and discussions on social media channels such as Facebook, Twitter, Google+, Instagram and YouTube.

Our clients are able to securely transform their contact centers by creating a personal service culture that integrates proven customer service processes with new technology and channels. With analytics to provide accurate, actionable insights on customer trends over time and comprehensive APIs that seamlessly integrate into CRM and contact center technologies, we provide a single view of the customer that drives unmatched engagement and brand loyalty. The largest global firms including Google, Hertz and Barclaycard turn to Conversocial to reduce costs and create the most inclusive customer service experience possible.

Funding Rounds (6) - $23.96M

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DateAmount / RoundValuationLead InvestorInvestors
Oct, 2015$11M / Series A3
Apr, 2015£750k / Undisclosed1
Jul, 2014$5M / Series A3
May, 2013$3.2M / Series A2
Sep, 2012$1.25M / Series A1
May, 2011$2.4M / Series A2

Competitors (3)

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  • Brand Embassy is social customer service software designed to deliver human connections at scale.
  • SaaS-based social marketing software provider that allows users to build and manage their brand presence on social media.
  • Sentiment is a SaaS platform that allows contact centres to deploy social media as a channel alongside voice,email and chat

Offices/Locations (2)

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  • New York Office

    1115 Broadway,

    11th Floor

    New York, NY 10010

    USA

  • London Office

    Epworth House

    25 City Road

    London, EC1Y 1AA

    GBR

Past Team (4)

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Images (7)

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