Company Performance Metrics
Contact2Value was founded in 2009. Part of the Customer Canal Digital department is then taken over by the former Customer Services Manager Allard Tjon. Allard has been many years in the customer contact industry, from 2000 to 2005 he served as Customer Service Manager at Bol.com and from 2005 to 2009 he worked as Customer Services Manager
responsible for the entire customer service operation of Canal Digital. Allard previously held various positions in the hospitality facility and call center industry.
The Contact2Value team consists of specialists who focus on the most efficient use of customer contacts. Thus, the team offers a daily inbound and outbound customer contacts, but also administrative tasks around the customer contact process.
Contact2Value is an organization with short lines and a lot of dedication. Director to customer service employee, all daily operations concerned. The result is a team that is characterized by commitment, passion, ambition and all that in a no frills environment. The latest employee satisfaction survey showed that employees Contact2Value reward with a 8.3!
Contact2Value is the preferred business partner of Canal Digital and supplies include the following customer contact center services:
inbound contacts
regular service
retention, preservation
outbound contacts
service, welcome calls, problem escalation
sales, customer lifecycle cycle
retention, preservation
back office activities
webcare
Control of Field Services installation partners
Online quality measurements
Consultancy and training
contract
market research
