Company Performance Metrics
Contact Centre Monthly is the online magazine for the UK Contact Centre Forum. Comprising six regional user groups, the UKCCF aims to provide a platform for call centre and customer service professionals to meet and share ideas at a local level. Monthly Executive Club meetings also present the latest customer contact thinking and strategy – and in
just a few years, the forum has come to be respected as a valuable resource for members.
As part of its commitment to providing the latest information and advice, UKCCF has launched Contact Centre Monthly as an online resource for the customer service community. The website will feature all the latest industry news, incentive ideas, events listings, team and individual profiles, as well as articles on strategy and technology.
