Media Management System (SMMS) called SocialEnable (http://web.socialenable.com) which helps organization with managing and monitoring all Social Media channels with sentiment analysis such as Facebook Page, Enterprise Twitter Account, Google+ and local websites.

For Marketing team, they can use SocialEnable to investigate the effectiveness of various campaigns being launched on Social Media world to review which campaign can create high engagement and which one needs improvement, in order to analyze and adjust on-going communication tactics.

For Customer Care Service team, SocialEnable can turn Social Media into the complete online customer service. It allows you to assign the task to other related and responsible teams with Service Level Agreement (SLA) complied.