change the outcome of each situation by learning what all prior experiences have been so that the next engagement is optimized for the highest levels of sales or service.

During the sales process, independent of whether it is on a web ecommerce site or in the field, Cognitor enhances knowledge delivery through its new social search and recommendations tool powered by Baynote and Cognitor's Intelligent Knowledge Management System. Cognitor's new mobile application product can rapidly deploy to any mobile field device instantaneously the latest information on new products, content, pricing, or competitive information so the right content can be provided during the most critical point of the sales process.

Cognitor's Agile Service Management Suite will enhance the customer service experience independent of whether the channel is through the call center, field, repair, or web self-service site. Cognitor's ENQUIRE Knowledge Management System will support your service operation to management and deliver timely support knowledge and information rapidly learning what customers have found useful in the past. Cognitor's OneView and Pro*Act intelligently monitor service operations and provide the highest levels of service across all channels and provide real time notification of critical conditions and actions to be taken.