communication strategy even if they are not programming-savvy businesses. ChatBot offers its users a drag and drop interface to create bots. They also have access to the Academy section that explains more difficult aspects of bots creation. ChatBot offers two matching systems that can be used alternately - Machine Learning (which focuses on whole sentences typed by users during a conversation with a bot) and Keywords (that is based mostly on crucial words or expressions). With the power of entities, that recognize the most popular common concepts like emails or phone numbers, chatbots can match inquiries correctly and capture important data (including those more complicated than numbers) as well. The built-in Training section allows users to review all of the unmatched customer queries, that a bot didn't recognize, and add them directly to the scenario without the need to dig into the conversation archives. Chatbots created within the application can be implemented in Facebook Messenger, Slack and LiveChat or as a chat widget.