Company Performance Metrics
ChargebackZero provides tools to prevent, manage, and analyze payment disputes for card‑not‑present businesses. The platform delivers early‑warning alerts through networks and partners such as Ethoca and Verifi, helping merchants stop chargebacks before they post. It supports Rapid Dispute Resolution and Order Insight to enable pre‑dispute customer
remediation and data sharing with issuers. Dispute workflows cover evidence collection, reason‑code guidance, and representment submission to challenge illegitimate claims. Dashboards track dispute rates, refund outcomes, and recovery trends, with issuer and BIN insights to prioritize actions. Integrations and APIs connect to ecommerce platforms and payment gateways to sync orders, auto‑cancel or refund when alerts arrive, and automate rules by channel or SKU. Services extend to policy tuning, refund logic, and analyst support for complex cases. The goal is lower chargeback ratios, fewer losses, and clearer visibility across fraud, service, and friendly‑fraud drivers.