Company Performance Metrics
James Peter: FounderPast Role: ManageFlitter, CTO
We catch chargebacks before they go through the banks and send the payment disputes directly to the merchants to resolve. This makes refunds easier and faster for consumers. It makes chargebacks cost and risk free for merchants.
Here's a few points on how we're trying to make things easier for both parties.
Better for consumers
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More convenient. Finally you can file a chargeback online! Almost no bank currently offers this.
- Easier to understand. Everything is in plain english with no complicated "reason codes".
- Better results. Refunds provided by merchants gets money back into bank accounts faster. If we can't mediate a dispute, ChargeBack.cc is still back by the consumer protection of traditional chargebacks and we forward the dispute onto the banks on the customer's behalf with no extra work.
Better for merchants
- Cheaper & risk free. Beyond the raw cost of refunding money through a chargeback, merchants are often pinged with a fee for every single chargeback that hits their merchant account. They can also risk suspension of their entire bank account of chargebacks are above 1% of sales.
- More information. We collect the exact reason for the dispute from the customer so merchants are no longer left in the dark.
- Faster tools. We give merchants the best tool possible to communicate with the consumer and to get to a dispute resolution much faster than travelling through the layers of chargebacks involved in a traditional bank.
