Company Performance Metrics
- Michael Dash: CEO, Co-FounderPast Role: Car Part Kings, CEO, Co-Founder
Are you tired of responding to customer service emails across all of your retail channels? Channel Reply seamlessly integrates all of your Amazon and eBay customer service messages into Zendesk or Desk, keeping you organized and making sure that your customers never get lost in the shuffle.
With ChannelReply, you’ll have access to to threaded
conversations with all of your eBay and Amazon customers. ChannelReply makes it astonishingly simple to respond to all of your messages directly through Zendesk. We give you access to all of the information you need to stay organized and provide effective support, including:
• eBay Buyer User ID / Amazon Customer Name
• eBay Listing Item Title / Amazon Listing Name
• eBay Listing Item Number / Amazon ASIN Number
• eBay Listing via a Hyperlink / Amazon Listing Hyperlink
• eBay Order ID / Amazon Order ID
We’ve also included support for all of your important direct messages from eBay and Amazon, helping you to track:
• eBay Resolution Center cases
• Amazon Answers
• eBay Returns (Started, Shipped, Delivered, Escalated)
• Amazon Action Required (Shipment confirmations)
• eBay refunds
• Amazon A-Z Guarantee claims
Enable your customer service team to harness the awesome power of Zendesk Macros and Business Rules to:
• Create automated and personalized responses to questions from eBay members and Amazon buyers.
• Assign eBay member and Amazon buyer questions to the right customer service agent.
• Set priority levels for both eBay member and Amazon buyer questions.
• Keep eBay members and Amazon buyers in the loop, regardless of specific ticket status
• And much, much more.
