Accelerator, a path to outsourcing success that ensures improved outsourcing service compliance and quality by defining and codifying policies, procedures, and SLAs governing customer’s outsourcing partner; Self-Service IT Accelerator that frees IT resources and streamlines fulfillment by enabling end users to order from a pre-defined set of standardized services; and ITIL Accelerator, which delivers out-of-the-box ITIL compliant processes for IT services and embeds these processes in an actionable framework. In addition, it offers IT Service Delivery Management Suite that enables IT organizations to standardize IT services in a central repository; automate and streamline service delivery processes; track service levels at the point of delivery; define, collect, and aggregate service cost and performance metrics; and establish the foundation from which to deploy end-to-end service management capabilities like capacity and demand planning, financial management, cost allocation, and chargeback. The company was founded in 2001 and is headquartered in Redwood City, California.