CC4Skype - Crunchbase Company Profile & Funding

Overview

CC4Skype

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About CC4Skype

CB Rank

2599128

CC4Skype develops customer contact software for Skype for Business from the perspective of your organization and customers.

Founded

obfuscation

Private

Vianen, Zuid-Holland, The Netherlands

cc4skype.com/nl

Internet

Software

Details

Operating Status

Active

Company Type

For Profit

About the Company

CC4Skype, Omni Channel Contact Center Solution for Skype for Business, is certified by Microsoft and is natively integrated with Skype for Business and Teams. All features are managed from one central administration tool and one client. The addition of extended Web Chat and Social Media features make CC4skype the most complete, versatile and

flexible Omni Channel Solution in the Skype for Business Contact Center market today.

The powerful interactive routing engine, based on business rules, skill set and availability of the agent, is used for all channels; web chat, voice, Email and Social Media. With it, CC4skype provides the possibility to perform real-time web care, to elevate customer experience. Web care, and with-it customer self-service is the future of Customer Care. Therefore, providing excellent Omni Channel self-service will enable companies to transform customer contact experience.