continually to help us better our service delivery model and make better use of resources available to us. We do have a fee on our service packages, just like every other independent technical support company has, but they are very nominal, and are also charged based upon the package you wish to go with, as well as the criticality of your issue. You also would have the option to opt out of it during your telephone conversation, and even then you will be rewarded with a useful tip by our experts. At times, our associates will also ask for remote login to your computer to determine the issue if they have not been able to do it otherwise. They will first seek your permission for it, and then only proceed with further steps. You can always put forth your concerns regarding the same forth them, which they will be glad to respond to, so that you always are assured of the kind of service that you get. The remote access technology that we use is the safest one, for we acknowledge your privacy and your computer's security. It is you as our customer because of which we thrive in the industry and we always would want to stay in your good books. You have the option to opt out of it if you at any stage or even before initiating the session feel like not going for it. We would always recommend that you go for it, since it will save time and also would help us understand the issue more clearly before handing the resolution over to you. CBR Tech support offers its services 24x7, 365 <br>days a year, so that you don't have to think twice before calling us up on our toll free number! You can also go through our list of packages to identify the right one for you, and also through our FAQs section to know more about our services and how you can reap in the benefits of them