electronic medication records (eMAR), care planning, payroll automation, and client invoicing. The platform operates across three integrated systems: the Management Portal, the Carer Companion App, and the Care Circle Portal. The software is designed for home care agencies, domiciliary care providers, local authorities, and NHS trusts managing community care services. CareLineLive is certified to ISO 27001 (information security) and ISO 9001 (quality management), recertified by QMS International in 2022. The company holds Cyber Essentials Plus accreditation from the UK Government and is compliant with the NHS Data Security Protection Toolkit (DSPT). CareLineLive is listed as an NHS England Assured Supplier of Digital Social Care Records (DSCR) systems and is an approved supplier on UK Government G-Cloud 14. The software meets Professional Record Standards Body (PRSB) standards for the About Me Standard and Personalised Care and Support Plan Standard.

CareLineLive uses Amazon Web Services (AWS) infrastructure with UK data centers for UK customers and Australian data centers for Australian customers to ensure data sovereignty. The platform maintains 99.997% uptime with point-in-time recovery backups and failover mechanisms.

Data is encrypted using AES-256 encryption at rest and TLS 1.3 encryption in transit. The system includes role-based access control (RBAC), multi-factor authentication (MFA), and AI-assisted anomaly detection for security.

CareLineLive includes: - Electronic Medication Administration Records (eMAR) for medication management - Care rostering software with AI-assisted scheduling - Carer Companion mobile app for Android and iOS - Care Circle Portal for family member access - GP Connect integration for NHS patient records - Payroll and invoicing automation - CQC (and other regulatory) compliance tools for UK care providers - Fully managed handsets with remote wipe capability