developed a smart live chat specifically made for ecommerce owners to respond to customer inquires automatically in realtime.

In the past, communication channels centered around telephone calls and email exchanges. However, all these channels are proving themselves to be less effective as it requires the shopper to wait for a response from busy ecommerce owners. This shift in attention to call, email, tweet or Facebook message the seller has discouraged many shoppers, especially those who are shopping with a sense of heavy urgency to buy yet can only interact with customer service via a phone call.