enhance call handling, transcription, categorization, and workflow routing. The system functions as a structured call management solution, with AI improving speed and automation.

How CallMyDoc Works with athenaOne: Integrates with athenaOne to ensure every patient interaction is documented directly in the patient chart and routed to the right staff. When a patient calls: - The call is transcribed. - The system categorizes intent (appointment, refill, clinical concern, billing, etc.). - A structured patient case is created in athenaOne. - Staff can receive urgent escalations if needed using the CallMyDoc app. - Responses, refills, and appointment changes are logged to the patient record. This ensures no lost messages, full audit tracking, complete documentation, reduces practice risk, and faster follow-up.

Key Capabilities: Intelligent Call Capture and Routing: Automatically answers and captures every call. Categorized cases are created inside athenaOne and routed to the correct staff to prioritize efficiently. All practices that have been using CallMyDoc report reducing phone-related workload by 50% or more.

Phone Based Self-Scheduling: A secure, telephone-based interface to the athenaOne portal, allowing patients to schedule, cancel, or reschedule appointments 24/7. The system follows athenaOne scheduling rules and availability. Appointment selections are written back in real time, extending portal access to patients over the phone while reducing front-desk volume.

Intelligent Appointment Reminders: Dual-phase reminders (7-day and 1-day) via voice, text, and email. Responses are tracked in real time, and cancellations are documented automatically. Practices report up to 60% reductions in no-shows. Also provides reports for no shows and follow-ups automatically.

After-Hours Call Management: Routes calls to the correct on-call provider with chart summaries and mobile access. Providers manage after-hours calls through the CallMyDoc app 3× faster than traditional answering services. Self-documents all after-hours calls back to the charts.

Analytics & Reporting: Dashboards track call volume, callback times, and staff performance. Exportable reports support KPI tracking and operational planning.

Language Accessibility: Supports 43 languages with its built-in automated translation services to ensure every patient—regardless of their primary language—has full and equal access to care.

Real Results for Medical Practices: - Cut front-desk phone volume in half - Faster patient response times — minutes, not hours - 3× improvement in after-hours resolution - Reduce no-shows by up to 60% - Powered by 26+ million real patient calls

Getting Started: Free 30-day trial - No-disruption phone system integration - Minimal staff training - 100% Configurable workflows and call flows Schedule a demo: https://www.callmydoc.com/meetings/csilva2/30-minute-demo