voice-note interactions, while the Voice Agent answers phone calls, gathers pickup and drop-off information, and confirms bookings via SMS. A web chat widget can be embedded into operators’ websites so visitors can complete bookings without calling. CabMind integrates directly with dispatch systems such as INSOFTDEV so confirmed trips are created and updated without double entry. The platform also provides analytics, conversation logging, multi-language support, and reporting tools designed for UK taxi and private hire operators.