51
Growth Score
pts
Heat Score
-6 pts
Company Performance Metrics
Score
Trend
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Growth Score - The measure of growth based on company activity, operational metrics, and investments
Growth Trend - The change in the growth score over the given time period
Heat Score - The measure of the market interest, media activity, and Crunchbase profile activity
Heat Trend - The change in the heat score over the given time period
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827150
BPA Quality is an outsourcing company that offers call center quality monitoring solutions.
- David Blackwell: Co-Founder and President
- Lisa Renda: CEO
About the Company
BPA Quality has been the global leader in providing Managed Quality Assurance Services for contact centres worldwide for more than 25 years. We work with some of the world's biggest organisations with one aim: to improve customer experience and through this deliver increased CSAT, NPS, sales, retention, loyalty, cost optimisation and
profitability.
Whether looking to increase revenues, grow customer loyalty or identify under-performance, we use our innovative and flexible Managed Quality Assurance Solutions to independently analyse customer communications and provide expert professional services to translate the findings into profit.
