process structure is designed in an interactive and less formal flow that allows for more information to pass 2-ways between user and our staff.

On the Back-end, we do the filtering and allocation from our pool of providers to best match the booking requirements of the user in terms of trip characteristics and price. We are constantly developing more efficient administrative and operational methodologies to aid our partners’ fleets while up keeping standards with periodic vehicle inspections, vetting of drivers, review of procedures and planning for contingencies.

We are constantly looking to value add to the customer experience as we believe every customer is unique to us and we contrive to tailor our services to their respective needs. Using our experience and technology where applicable, initiatives to cover pre and post service preparations are often launched by our staff to help eliminate the burden on our customers. This may include itinerary planning, real time tracking and monitoring of job execution and on-site improvisation where situation calls for it.

Who & Why we serve Anyone who needs to book a bus, from the individual consumer to corporate entities, government agencies, schools, tourists etc. Anyone who wishes to drive for bookabus.

We seek to establish an enduring relationship with our partners and customers that is both desirable and enjoyable, reflecting a journey taken together. A journey where we can heighten the customer’s user experience and satisfaction while at the same time aiding in improving our partner’s productivity as well as profitability.