Company Performance Metrics
Avran is an information technology consultancy that focuses on cloud-based customer service solutions built on Amazon Web Services. The company designs, implements, and supports Amazon Connect contact centres, helping clients modernize legacy telephony and contact centre platforms. Avran delivers architecture, deployment, and ongoing support for
omnichannel customer contact environments. Its services include integrating Amazon Connect with CRM platforms such as Salesforce via Service Cloud Voice and other cloud CRM systems. Avran also develops and implements AI-driven self-service, conversational IVR, chatbots, and automation to improve routing and interaction handling. In addition, it provides AWS reseller and consolidated billing services to manage and optimize clients’ cloud contact centre infrastructure.
